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East Midlands Community Ambulance Service

Patient-centred Care

We care about our patients

“In person-centred care, health and social care professionals work collaboratively with people who use services. Person-centred care supports people to develop the knowledge, skills and confidence they need to more effectively manage and make informed decisions about their own health and health care. It is coordinated and tailored to the needs of the individual. And, crucially, it ensures that people are always treated with dignity, compassion and respect.” (The Health Foundation 2014)

Our Aim here at EMCAS is to provide the support and care required to keep people in their own homes, we recognise that the needs of some people differ from others. We like to involve all our clients, their family and their friends where appropriate in tailoring our care packages to make it specific to their needs.

If somebody is receiving care and support for the first time, we know that it is often perceived as losing independence. EMCAS provide care in a way that not only supports independence but also gives a feeling to our clients that we are like part of the friendship circle or extended family members. We try, where possible to provide our carers from the local community in which the client is living, giving common ground and familiarities from the start, this allows for friendships to be formed and trust to be gained.

Our care packages can be changed at short notice to meet the needs of our clients, their thoughts, feelings and expectations are always at the forefront of our minds.

References:

The Health Foundation 2014
[online] Available at: Person-centred care made simple - The Health Foundation
(Accessed on 29/01/22).

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